We despatch all orders from our NZ warehouse. Orders received before 11am NZ time will be sent out the same day, Orders received after 11am NZ time will be sent out the next working day. All products are sent using PBT Couriers or NZ Post Couriers and delivery will normally be around 2 days in the North Island, and 3-4 days in the South Island. Please note that we do not pick or send orders over the weekend.
We don’t knowingly have an unhappy customer anywhere in the world and we want to keep it that way! If you’re not happy with your purchased Hornit product for any reason, just Contact Us, tell us why and we’ll gladly replace the product or give you a full refund within 7 days of purchase. (Subject to the products being returned in resellable condition). Please note that the customer is responsible for paying to return an item to our service department in Auckland. Our Auckland Service Centre address is: 156G Bush road, Rosedale, Auckland 0632, New Zealand. Please note that our service centre is not open to walk-in traffic.